Sales Associate- Spa Front Desk
About The Position
Love Sales & Creating Amazing Guest Experiences? Join our team at The NOW Massage boutique Downtown Orlando, where sales meets serenity. We’re looking for a confident, people-loving sales professional who thrives on connecting with guests, recommending memberships and enhancements, and helping clients experience the long-term benefits of regular massage — all within a beautiful, elevated, zen-inspired environment. If you enjoy hitting goals, building relationships, and getting paid for your performance, this could be the perfect fit. This is a sales-driven role with real earning opportunity for motivated team members. As a Sales & Customer Experience Representative (Experience Guide), you are the face of our boutique and a key driver of revenue. You will: Welcome guests and create a warm, elevated first impression Customize each guest’s massage experience Educate guests on enhancements, memberships, and retail products Confidently recommend memberships to support long-term wellness Book appointments and manage the front desk flow Handle checkout and ensure a seamless guest journey. You’ll combine hospitality and sales skills to deliver an exceptional experience while driving performance. The NOW Massage was designed as an oasis to disconnect from the outside world and reconnect within. The NOW Massage’s goal is to offer high-quality, customizable massage services without the time commitment and cost of a traditional spa. The NOW Massage’s interiors have been recognized by press and influencers for its elevated aesthetic, inspired by exotic destinations from around the world. With boutiques currently open from coast to coast and steady expansion on the horizon, The NOW Massage is looking forward to bringing its thoughtfully crafted menu, healing products and signature design to cities all over the United States.
Requirements
- Sales and customer service experience required
- Proven sales experience
- Knows how to build rapport and guide conversations toward a sale
- Experience in retail, membership sales, hospitality, or commission-based roles
- Enjoys working toward goals and being rewarded for performance
- Detail-oriented and thrives in a fast-paced environment
- Strong communication and listening skills
- Comfortable recommending products and closing sales
- Positive, enthusiastic attitude
- Strong problem-solving abilities
- Team-oriented mindset
- Detail-focused and efficient
Nice To Haves
- If you’ve successfully hit sales targets before, we want to talk to you.
Responsibilities
- Welcome guests and create a warm, elevated first impression
- Customize each guest’s massage experience
- Educate guests on enhancements, memberships, and retail products
- Confidently recommend memberships to support long-term wellness
- Book appointments and manage the front desk flow
- Handle checkout and ensure a seamless guest journey
- Deliver top-level service to guests and team members
- Warmly greet and check in guests
- Actively drive membership, enhancement, retail, and gift card sales
- Educate guests on services and products
- Accurately book, edit, and cancel appointments
- Open and close the boutique following SOPs
- Resolve guest concerns professionally
- Maintain reception and guest areas to brand standards
- Collaborate with leadership to improve performance and innovation
Benefits
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Paid time off
- Paid training
- 10% retail commission on top of hourly pay
- Free massages
- Friends & Family discounts
- Dental and Vision insurance
- Beautiful, aesthetically inspiring work environment
- Positive, supportive team culture
- Snacks, coffee, and tea in the breakroom
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
