Full Time - Sales Associate - Building Materials - Day

Lowe's Home Centers•Parkville, MD

About The Position

As a Customer Service Associate in Building Materials, you welcome customers to Lowe’s and help them find products and services for their home improvement needs. You provide friendly, professional service, answer questions, help customers locate and select merchandise, and occasionally load merchandise. You also organize and replenish products, accurately process orders and deliveries, and prepare merchandise based on customer needs. The role may involve cross-functional training and assisting customers through shopping or checkout. Department duties can vary.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the role.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
A trade-related certification, such as in hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, handle, and select merchandise for their home improvement needs.
Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
Accurately process orders and deliveries so customers receive the expected merchandise on time.
Cross-functionally train in other store areas to support customer service.
Prepare merchandise for customers; examples include cutting and bundling wood and cutting drywall.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Health insurance options, including health, dental, and vision insurance, subject to eligibility.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and other discounts.
Learning and development opportunities.
Potential discretionary benefits based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
Flexible schedules.