About The Position

The Sales Associate provides quality customer service and drives product sales. The associate is knowledgeable about each product area or department, follows the visual manual’s policies and standards, and promotes sales and promotions. As an ambassador for the organization and brand, the associate creates a distinctive customer experience that helps acquire and retain customers. The role focuses on delivering outstanding service and promoting store merchandise.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service in accordance with the customer service manual, including assisting customers as they enter the store and helping multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to develop selling skills and track overall sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, following guidance in the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and informing management or appropriate officials of potential fraud risks.
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