About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of the products in each store area or department, adherence to the visual manual and other company standards, and active promotion of sales and promotions. The associate represents the organization and brand by creating a distinctive customer experience and helping acquire and retain customers. The position also supports daily store operations, including work lists, cleanup, weekly shipments, and store maintenance. It has no supervisory responsibilities and reports to the Store Manager.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
  • Team player who is passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including greeting customers as they enter and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance from the product knowledge manual.
  • Achieve and/or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and by informing management or appropriate officials of potential fraud risks.
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