About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of products across store departments, adherence to company policies and visual standards, and active promotion of merchandise, sales, and promotions. As an ambassador for the organization and brand, the associate helps create a distinctive customer experience and acquire and retain customers. This position supports daily store operations, including completing work lists, cleanup lists, weekly shipments, and store maintenance. It has no supervisory responsibilities.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide outstanding customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, customer service, and product knowledge manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance from the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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