Sales Associate

Goodwill Industries of Akron•Streetsboro, OH

About The Position

Goodwill Industries of Akron is hiring an entry-level Sales Associate / Cashier to support its mission of helping individuals prepare for, find, and retain employment. The associate serves as a public-facing representative of the agency and provides friendly, attentive service to shoppers and donors. Customer service is the top priority in this role. The associate greets customers, informs them about the Elizabeth Clark Fund, and encourages participation in the Goodwill Club. They assist with purchases by operating the cash register and point-of-sale system accurately, answer phone calls, and complete reports such as donation counts, readings, daily business statements, deposits, and cash drawer balances. They also select and price donated goods and textiles in accordance with Goodwill quality-control standards and keep all areas neat and clean. The position requires a flexible schedule that may include weekends, evenings, and holidays as required. Goodwill offers benefits and career-development opportunities, though specific benefits are not listed.

Requirements

Ability to operate a cash register, including basic math, computer, and typing skills.
Ability to count back change.
Ability to lift up to 30 pounds.
Customer service skills.
Excellent interpersonal and verbal communication skills.
Friendliness, reliability, and trustworthiness.
Ability to work independently while fostering teamwork and promoting the agency positively.
Availability for a flexible schedule that includes weekends, evenings, and holidays as required.

Responsibilities

Greet shoppers and donors warmly and provide exceptional customer service.
Inform customers about the Elizabeth Clark Fund and invite them to participate.
Encourage customers to sign up for or use their Goodwill Club membership.
Assist customers with purchases using the cash register and point-of-sale system accurately and efficiently.
Complete reports, including donation counts, readings, daily business statements, deposits, and cash drawer balances.
Answer phone calls courteously and listen carefully to callers.
Select and price donated goods and textiles while meeting Goodwill quality-control standards.
Keep all areas neat and clean.