Sales Associate

Pet Supermarket•Atlanta, GA

About The Position

The job summary describes a Shift Manager who assists the store management team with overall store operations and performance, including sales, merchandising, animal care, cleaning, and compliance with company guidelines and procedures. The role supports the Store Manager in communicating the company's vision, values, and priorities, drives daily sales goals, and completes manager-on-duty tasks when the Store Manager and Assistant Manager are absent. The position follows and enforces policies and procedures communicated by the Sunrise Store Support Office. The role provides sales leadership, customer service, operational support, inventory management, team training, and community engagement. It includes maintaining a safe and clean store, caring for livestock, supporting store standards and safety requirements, and responding to business needs throughout the day or shift. The position may involve working alone occasionally and handling confidential business, customer, and personnel information.

Requirements

Minimum of 1 year in a retail management role.
Enjoy working with and around animals.
Ability to work a flexible schedule that includes mornings, evenings, weekends, and/or holidays.
Ability to perform physical duties, including heavy lifting up to 55 pounds several times during a shift.
Ability to communicate with customers, fellow employees, and upper management and to access, input, and retrieve information from a computer system.

Nice To Haves

A college degree is an asset.
A valid driver's license and access to a motor vehicle are preferred.

Responsibilities

Prioritize, assign, and delegate daily goals, tasks, and assignments to associates, and ensure completion when manager on duty.
Monitor the team’s customer service and selling practices and communicate observations to the Store Manager or Assistant Manager.
Recognize and celebrate team efforts and accomplishments.
Maintain professionalism and a positive attitude in workplace communications.
Partner with the Store Manager to plan and execute community events and build mutually beneficial relationships with rescue agencies.
Demonstrate customer engagement, excellent service, brand awareness, and loyalty awareness.
Maintain a safe and clean store environment and oversee the cleanliness, well-being, care, and feeding of livestock.
Protect company assets, both tangible and intangible.
Maintain store and brand standards, operational excellence, and safety requirements.
Communicate relevant store information to employees and ensure required actions are completed promptly.
Support inventory management by placing orders within budget and driving sales.
Help maintain the fish system, including inventory, ordering, and budget adherence.
Partner with the Store Manager to ensure accurate physical inventories, complete counts, and meet shrink goals.
Communicate performance concerns to the Store Manager or Assistant Store Manager for timely follow-up.
Support new-hire training checklists, training plans, and merchandising guidelines.
Monitor business throughout the day or shift and respond to business needs.
Complete other tasks and duties assigned by store management.