Full Time - Sales Associate - Tools - Day

Lowe's Home Centers • Florence, KY

3d

About The Position

As a Customer Service Associate in the Tools department, you welcome Lowe’s customers and help them find products and services for their home improvement needs. You provide friendly, professional customer service, answer questions, help customers locate and select merchandise, and occasionally load merchandise. You will spend much of your time listening to customers, answering questions, and organizing merchandise, while daily duties may vary by department. Associates may cross-train in other store areas and prepare merchandise based on customer needs, such as cutting or bundling materials. This role does not require regular travel, though occasional travel to meetings, training, or neighboring stores may be needed. Working conditions may include indoor and outdoor environments, changing or extreme weather, noise, and moving or shaking objects and equipment. Follow lifting guidelines, including limiting single lifts to 75 pounds; team lifts and properly trained use of powered equipment are used as needed.

Requirements

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• At least 6 months of experience using common retail technology, such as smartphones and tablets.
• Ability to read, write, and perform basic arithmetic, including addition and subtraction.
• Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
• Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.

Nice To Haves

• At least 6 months of retail and/or customer service experience.
• Bilingual skills.
• Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
• Military or veteran background.

Responsibilities

• Welcome customers, answer questions, and provide friendly and professional customer service.
• Help customers locate, handle, and select merchandise.
• Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-train in other store areas to support customer service.
• Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
• Guide customers through shopping or checkout.
• Occasionally load merchandise.
• Complete other duties as assigned.

Benefits

• Multiple health insurance options.
• Tuition assistance program.
• Company-matching 401(k).
• Optional Employee Stock Purchase Program.
• 10% Associate Discount.
• Track to the Trades program.
• Flexible schedules.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed