Sales Associate

Express • Lexington, KY

11h • Onsite

About The Position

PHOENIX Retail, LLC, which operates Express and Bonobos, is seeking a Sales Associate for the Express store at Fayette Mall. The Sales Associate provides a great in-store shopping experience while also assisting with tasks such as stocking, cleaning, and folding merchandise. The position involves maintaining safe, clean, and inviting store areas; following company procedures; and supporting product launches in accordance with company standard operating procedures.

The Sales Associate delivers the customer experience, processes transactions promptly and accurately, resolves or escalates customer service issues, and promotes credit and loyalty programs by explaining their benefits. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years.
• Proficiency with technology, including iPads and registers.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet the physical requirements of the position.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, especially with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout area, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Assist with additional tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) plans with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may access individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) plans with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED