Sales Associate

La-Z-Boy•Bolingbrook, IL

7d•$22,880 - $80,000

About The Position

The Sales Associate is a results-driven seller responsible for driving revenue, delivering an exceptional customer experience, and supporting the operational needs of a fast-paced outlet. The role combines furniture, accessories, and services sales with hands-on assistance with merchandise flow, customer pickups, and showroom readiness. The successful candidate is comfortable with physical activity and helps customers find immediate solutions for their homes. The associate uses the company selling process and company technology to understand customer needs, recommend solutions, complete transactions, maintain customer records, and follow up with customers. The role also supports store operations, including maintaining showroom displays, handling merchandise, assisting with customer pickups, and opening or closing procedures as assigned. The position has no supervisory responsibilities. Weekly hours are 40. Training pay is $15 per hour for 2–6 weeks with no commission. After training, base pay is $11 per hour, varying by store location, plus uncapped commissions of 1–5% on monthly sales based on sales achievement versus goal. Average annual earning potential after training is $40,000–$70,000, inclusive of base and commission; the stated total compensation range is $22,880–$80,000+. Pay varies based on location, performance, qualifications, experience, and skills, and the company will make a minimum-wage adjustment if required. US employee benefits include medical, vision, dental, and basic life insurance; a 401(k) retirement plan with company match of up to 6%; 9–11 paid holidays each year; two weeks of prorated vacation for new hires; and either personal time for non-exempt employees or state-mandated sick time.

Requirements

High school diploma or equivalent.
Excellent communication, customer service, and organizational skills.
Strong interpersonal skills to communicate effectively, build rapport, and positively influence others.
Demonstrated persuasion and negotiation skills.
Ability to manage time and conflicting priorities effectively.
Ability to work effectively and productively with others as a team.
Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays as required.
Initiative and motivation to meet assigned goals, missions, and objectives and achieve more.
Strong attention to detail.
Familiarity with MS Office Suite.
Ability to assist in moving furniture and merchandise using proper equipment, occasionally moving or assisting with furniture up to 350 lbs. with team support and equipment.
Ability to stand, walk, bend, and lift throughout the workday.

Nice To Haves

Previous selling experience and ability to close a sale are strongly preferred.

Responsibilities

Contribute to store sales goals by selling furniture, accessories, and services.
Use the company selling process to provide a positive and efficient customer experience, including building rapport, discovering needs, recommending solutions, overcoming objections, closing sales, and providing follow-up service.
Use promotions, special events, and marketing initiatives to support sales.
Maintain knowledge of product features, benefits, pricing, and availability.
Communicate with previous and prospective customers to encourage repeat business.
Provide high-quality customer service and respond promptly to calls, emails, and customer inquiries.
Help resolve customer concerns and support smooth customer pickups and merchandise handoffs.
Maintain showroom displays, tags, signage, cleanliness, and merchandise placement.
Assist with floor moves, truck-day unloading, merchandise flow, and placing merchandise on the showroom floor or in the backroom for pickup.
Help customers load purchases when needed and wrap and prepare furniture for take-with purchases.
Complete order information accurately, collect deposits, and maintain customer records.
Follow company processes, systems, and standards; support opening and closing procedures as assigned.
Use company technology and iPad tools with customers, capture customer information and digital comfort guides, process transactions and orders, and support digital follow-up.
Maintain positive team relationships, help new team members learn product knowledge and selling behaviors, and participate in training and development.
Demonstrate urgency, enthusiasm, teamwork, and attention to daily store operations.