7024 EXPRESS WASH - SALES ASSOCIATE - TOWNCENTER

GATE HR•Jacksonville, FL

17h•Hybrid

About The Position

The GATE Express Wash Associate ensures customer service is the first priority for Express Wash operations by providing a safe and friendly experience for our guests. Addresses all guest questions correctly, promptly, and in a friendly manner, as well as provide customer service that exceeds their expectations. Responsible for facilitating an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash. Must maintain a high level of cleanliness and organization at the facility.

Requirements

Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members.
Must successfully complete a pre-employment drug screening and background check.
Must be a minimum of 16 years old.
Must be able to work a flexible schedule, including weekends, holidays, and split shifts.
Must be detail-oriented and have strong organizational skills.
Must be able to operate a computer.
Must be able to stand for extended periods of time.
Must be able to lift, carry, and move up to 50 pounds.
Must be able to bend, kneel, stoop, and reach (including overhead).
Must have adequate strength, balance, and coordination to perform essential functions.
Must be able to work indoors and outdoors, including endurance of temperature and weather changes outside.
Wear safety goggles and non-slip shoes when necessary.
Hair must be clean and cut in a becoming style; management has final approval.

Nice To Haves

Knowledgeable of site merchandise.

Responsibilities

Facilitate an efficient processing of vehicles by following the correct procedure for every vehicle through the car wash.
Maintain a high level of cleanliness and organization at the facility.
Provide excellent customer service with prompt assistance and accommodations to guest questions or requests.
Guide guests using distinctive and clear hand signals in accordance to established procedures.
Review the loading sign directions with every guest and give the guest a “thumbs up” when their vehicle is placed and ready to start the wash process.
Check every vehicle for it enters the wash tunnel to ensure that the vehicle does not have any visible safety issues.
Perform vehicle detailing services as trained and directed.
Operate Express Wash kiosks, credit card machines, and POS.
Learn how to perform minor repair and maintenance on car wash equipment and apply this knowledge when necessary.
Safely and properly handle chemicals.
Attend all required training, safety courses, office and departmental meetings.
Report any safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.