Sales Associate

Express • Branson, MO

3d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The position is at the Branson Outlets store.

The Sales Associate provides an excellent in-store shopping experience while helping with store tasks such as stocking, cleaning, and folding merchandise. The role involves maintaining a safe, clean, and organized store; following company procedures; supporting product launches; assisting customers and processing transactions; resolving or escalating service issues; and promoting credit and loyalty programs.

Requirements

• High school diploma or equivalent.
• At least 6 months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, especially with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout area, fitting room, and stock room to keep the store safe and inviting.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine appropriate resolutions or escalate them, and communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Perform other essential functions as directed by a supervisor.
• Assist with stocking, cleaning, and folding merchandise.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• For part-time associates: assistance through LIG Solutions to obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED