Sales Associate

Oscar's Tire Pros•Robinson, TX

About The Position

The Sales Associate provides outstanding customer service by selling tires, automotive services, road hazard coverage, recommended services, and explaining product features and benefits. The role builds long-term customer loyalty, drives store sales and profitability, communicates and manages repair orders, and helps maintain a clean, well-merchandised store. The position is in a fast-paced, high-volume retail environment with growth and career opportunities. Tire Pros describes its workplace as fun and friendly, with training and development, competitive compensation, and benefits. This franchise is independently owned and operated; applications and hiring decisions are handled by the franchisee.

Requirements

High school graduate or comparable vocational training.
Knowledge of computerized sales and marketing software.
Knowledge of auto/truck tires, lubrication, and maintenance issues.
At least 2 years of experience in a retail environment, preferably involving auto/truck tires, lubrication, and maintenance.
Retail customer service and customer relations experience.

Nice To Haves

Experience using Mitchell Repair, Activant, All-Data, and vehicle service manuals to research and determine resolutions to malfunctions.
At least 3 years of experience as a Sales Associate in an auto repair store, auto dealership, or comparable professional environment.
Tire Manufacturer Sales Skills certification.

Responsibilities

Promptly greet customers.
Answer phone calls and schedule customer appointments.
Determine the nature of customer problems, including by conducting a road test or visually inspecting a vehicle when appropriate.
Create Repair Order Requests (RORs) detailing services to be performed or merchandise to be sold.
Explain warranties, options, pricing, and related information to customers.
Obtain customer approval for service before delivering the order to service personnel.
Review completed repairs or services with customers and collect payment.
Communicate and manage repair orders and help maintain a clean, well-merchandised store.