Sales Associate

Express • McAllen, TX

3d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with retail and outlet stores, an online store and a mobile app. The Sales Associate joins the Express team at the La Plaza store and provides a great in-store shopping experience while supporting store operations such as stocking, cleaning and folding merchandise.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends and non-business hours.
• Ability to meet the physical requirements of the position.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, specifically with customers, sales leadership and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain clean and organized sales-floor, checkout, fitting-room and stock-room areas so the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.
• Assist with additional store tasks such as stocking, cleaning and folding merchandise.

Benefits

• Medical, pharmacy, dental and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off for full-time associates.
• Parental leave for new mothers and fathers.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED