Sales Associate

Petco•Redlands, CA

2d•Onsite

About The Position

The Sales Associate is at the heart of the Petco Care Center experience, helping pet parents find suitable products and solutions while creating a welcoming, safe, and engaging environment. The role involves customer service and sales, sharing accurate product and pet care information, processing transactions, maintaining the sales floor, replenishing merchandise, and supporting store operations. Associates also support the health, safety, and proper care of animals in accordance with company policies and standards. This position is performed in a Pet Care Center retail environment with active engagement on the sales floor. It requires frequent standing and walking, bending, kneeling, reaching, and lifting merchandise, supplies, or animals weighing up to 50 pounds. Associates work near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays.

Requirements

Passion for animals and interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and potential exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Greet customers and provide friendly, courteous, knowledgeable, and solution-focused service.
Help customers select products and services that meet their pets’ needs, and educate them about products, services, and promotions.
Create positive shopping experiences that build customer trust and loyalty.
Support store sales and service goals.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Maintain a clean, safe, organized, and visually appealing sales floor and store environment.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
Collaborate with teammates to support store goals.
Follow company policies, procedures, and safety standards, and perform additional tasks as assigned.