Sales Associate - Optical Specialist - Part Time - Bilingual Spanish

National Vision•Fort Myers, FL

7d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key moments, from pre-exam support to eyewear readiness, fitting, and pickup. As a key team member, the Optical Specialist helps make each interaction seamless, elevated, and on-brand by combining customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The role includes assisting with patient flow and pre-exam screenings, supporting optometrists, guiding customers through eyewear selection and product education, and performing final adjustments and quality checks. It also involves order entry and tracking, preparing orders for pickup, maintaining organized and clean work areas, resolving issues proactively, and upholding Eyeglass World's service, visual, and operational standards. Duties and work practices may vary to comply with state licensing or credential requirements.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Fluent in reading and speaking both English and Spanish.
Strong multitasking, time management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in shared goals.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support optometrists.
Help ensure smooth transitions between the exam, finishing, and pickup stages.
Perform final eyewear adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare customer orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards and uphold the store's visual, experiential, and operational standards.
Partner with the store team to deliver a consistent, elevated customer experience.