Sales Associate - Optical Specialist - Part Time - Bilingual Spanish
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. It combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The specialist guides customers through eyewear selection, fitting, and product education; supports patient flow and pre-exam screenings; and performs final adjustments, inspections, and quality checks. The role also supports order entry and tracking, maintains organized work areas, resolves quality or service issues, and upholds the store’s service and brand standards. Duties and work practices may vary to meet state licensing or credential requirements.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Fluency in reading and speaking both English and Spanish.
- Strong multitasking, time-management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in achieving shared goals.
Responsibilities
- Deliver warm, confident, personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Support patient flow and pre-exam screenings for Optometrists.
- Help ensure smooth transitions between the exam, finishing, and pickup stages.
- Perform finishing work, including final adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain clean, organized, and efficient finish and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
- Partner with the store team to deliver a consistent customer experience and support shared goals.
Benefits
- 401(k) retirement savings with company match
- Stock purchase plan
- Paid sick time
- Parental leave
- Employee eyewear discount
- College scholarship program
- Training programs
- Access to educational courses
- Internal promotions and career advancement
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
