Sales Associate

Express • Lubbock, TX

3d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Sales Associate for the Express brand at the South Plains store. The Sales Associate provides retail customers with a great in-store shopping experience and helps with additional store tasks, including stocking, cleaning, and folding merchandise. The role includes maintaining safe, clean, and organized customer and back-of-house areas; supporting product launches; processing transactions; addressing customer service issues; and promoting credit and loyalty programs.

Candidates should have a high school education or equivalent, at least six months of relevant experience, and proficiency with technology such as iPads and registers. The role requires availability for nights, weekends, and non-business hours, as well as meeting the position’s physical requirements. Previous retail experience is preferred.

Requirements

• High school education or equivalent.
• At least six months of relevant job experience; the posting lists 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability for nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customer participation.
• Assist with stocking, cleaning, folding merchandise, and other tasks as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may access assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED