Full Time - Sales Associate - Building Materials - Day
About The Position
As a Customer Service Associate in the Building Materials department, you welcome Lowe’s customers and help them find products and services for their home improvement needs. You answer questions, help customers locate and select merchandise, occasionally load merchandise, and work to ensure customer needs are met. The work includes listening and providing assistance, organizing and replenishing merchandise, processing orders and deliveries, and preparing products for customers. Specific responsibilities may vary by department and hiring needs. Associates may cross-train in other areas of the store. The role may involve working indoors and outdoors in varying weather conditions and exposure to noise and moving or shaking objects and equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed.
Requirements
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- Ability to read, write, and perform basic arithmetic, including addition and subtraction.
- Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
- Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Nice To Haves
- At least 6 months of retail and/or customer service experience.
- Bilingual skills.
- Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Responsibilities
- Welcome customers, answer questions, and provide friendly, professional customer service.
- Assist customers with locating and handling merchandise.
- Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
- Accurately process orders and deliveries so customers receive merchandise as expected and on time.
- Cross-functionally train in other store areas to help deliver customer service.
- Prepare merchandise for customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
- Occasionally load merchandise.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Tuition assistance and education support programs
- Company-matching 401(k)
- Employee Stock Purchase Plan
- 10% Associate Discount and broad discount platform
- Flexible schedules
- Life and disability insurance
- Paid time off, including vacation, holidays, sick time, and volunteer time
- Flexible spending and health savings accounts
- Employee Assistance Program, including work/life services and no-cost counseling
- Trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Annual bonuses, deferred compensation plan, and grant awards may be available based on eligibility
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
