Full Time - Sales Associate - Building Materials - Day

Lowe's Home Centers•Westborough, MA

About The Position

The Sales Associate works as a Customer Service Associate in Lowe’s Building Materials department, welcoming customers and helping them find products and services for home improvement projects. The role involves answering questions, assisting with product selection and merchandise handling, organizing and replenishing stock, and ensuring customers’ needs are met. Associates may cross-train in other store areas and prepare merchandise to meet customer needs, such as cutting and bundling wood or cutting drywall. The specific daily duties may vary by department and store needs. The position may involve occasional travel to meetings, training, or neighboring stores, but regular travel is not required. Working conditions may include indoor and outdoor environments, exposure to varied weather and temperatures, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines, which limit single lifts to 75 pounds; team lifts and powered equipment are used as required, with appropriate training or assistance.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts or powered equipment as required.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, handle, and select merchandise.
Replenish merchandise by identifying empty shelf areas and restocking supplies.
Process orders and deliveries accurately and on time.
Cross-train in other store areas to support customer service.
Prepare merchandise for customers, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Complete other duties as assigned.

Benefits

Health insurance options.
Dental insurance.
Vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program, including work/life services and no-cost counseling.
Tuition assistance, education support, and trade skills scholarships.
Business travel accident insurance.
Maternity and parental leave.
Adoption assistance.
Associate discount and other discounts.
Potential annual bonuses, Employee Stock Purchase Plan enrollment, deferred compensation plan, and grant awards, based on eligibility.
Flexible schedules.
Learning and development opportunities.
Track to the Trades program.