Sales Associate

Express • Derry Township, PA

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate at Hershey Outlets helps provide retail customers with a great in-store shopping experience and supports store operations through tasks such as stocking, cleaning, and folding merchandise.

The role includes maintaining clean and organized sales, checkout, fitting-room, and stock-room areas; following company policies and procedures; and assisting with product-launch changes according to company standard operating procedures. Associates deliver the customer experience model, process transactions efficiently and accurately, resolve or escalate customer service issues, and promote credit and loyalty programs. Other essential duties may be assigned by the supervisor.

The position requires a high school diploma or equivalent, at least six months of relevant experience (the posting lists 0–2 years), technology proficiency, availability that meets the company’s criteria including nights, weekends, and non-business hours, and the ability to meet physical requirements. Previous retail experience is preferred.

Requirements

• High school diploma or equivalent.
• At least six months of relevant job experience; the posting states 0–2 years.
• Proficiency with technology such as iPads and registers.
• Availability meeting defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaboration skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain clean and organized sales-floor, checkout, fitting-room, and stock-room areas to keep the store safe and inviting.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Perform additional essential functions as directed by a supervisor.
• Assist with stocking, cleaning, and folding merchandise.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may access individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED