SALES ASSOCIATE - ELECTRONICS (FLEX)

NEXCOM•Green Landing, MD

About The Position

The Sales Associate represents the company and its brand while helping customers identify products and services that meet their needs. The role requires learning product features and communicating product information in an educational, insightful, and professional manner. The associate provides customer service, supports sales, maintains store appearance, handles transactions and paperwork, and assists with inventory processes. The position involves working indoors in most cases, with possible outdoor assignments depending on location, and requires availability for a variety of hours, including early mornings, evenings, weekends, and holidays.

Requirements

Basic knowledge of products and merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask while attending to customers and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic demeanor, with a desire to provide outstanding service.
Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
Ability to stand for at least two consecutive hours and perform frequent moving, talking, hearing, reaching, and grabbing.
Ability to lift at least 25 pounds and up to 50 pounds in some departments.
No experience required.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage customers, listen to their needs, and provide premier customer service.
Direct customers to merchandise and inform them about events, promotions, mobile offers, and the STAR card.
Build positive, inclusive, and respectful relationships and take accountability for actions and outcomes.
Maintain the appearance of the store.
Cross-sell and upsell products, suggest current trends and promotions suited to customers’ needs, and know the store layout.
Learn product features, keep up with trends, and use company tools and technology to provide product knowledge and specifications.
Use a point-of-sale system to process cash, exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and return accurate amounts to customers.
Complete paperwork, reports, and reconciliations.
Check in and accurately ticket merchandise, complete inventory processes, and potentially participate in periodic inventories.
Adhere to the assigned work schedule and complete work assignments accurately and fully.
Perform other duties as assigned.