About The Position

The Sales Associate provides quality customer service and drives product sales. This role requires knowledge of the products in each store department, adherence to the visual manual’s policies and standards, and promotion of sales and other offers. The Sales Associate represents the organization and brand, creating a positive customer experience that helps acquire and retain customers. The position supports daily store operations and promotes merchandise while delivering outstanding customer service.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, using guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend store staff meetings and technology clinics.
  • Protect company assets and financial information by ensuring internal control procedures are accurate and effective, and reporting potential fraud risks to management or appropriate officials.
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