About The Position

The Sales Associate provides quality customer service and drives product sales. This role requires knowledge of the products in the store, promotion of sales and merchandise, and adherence to company policies, procedures, and visual standards. The Sales Associate represents the organization and brand by creating a distinctive customer experience and helping acquire and retain customers. The position has no supervisory responsibilities and reports to the Store Manager.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player passionate about customer service and selling merchandise.

Responsibilities

  • Provide outstanding customer service, including assisting customers as they enter the store and helping multiple customers during busy periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track sales performance.
  • Follow company policies, procedures, and standards outlined in manuals and company communications.
  • Assist with daily store operations, including work lists, cleanup, shipments, and store maintenance.
  • Present merchandise to promote and sell products, using guidance from the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal controls and reporting potential fraud risks.
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