About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of the store’s product areas and departments, adherence to the visual manual and other company policies and procedures, and active promotion of sales and promotions. As an ambassador for the organization and brand, the Sales Associate helps create a distinctive customer experience and acquire and retain long-term customers.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to manage multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide exceptional customer service, including greeting and assisting customers as they enter and helping multiple customers during busy periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track sales performance.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products using guidance from the product knowledge manual.
  • Meet or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal controls and reporting potential fraud risks to management or appropriate officials.
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