Part Time Sales Lead - Mall of Georgia

Store•Buford, GA

1d•Onsite

About The Position

The Sales Lead is a role-model Bear Builder with additional responsibility as Floor Leader on Duty during designated shifts. In that capacity, the Sales Lead directs and supports associates, models Experience First® behaviors, and focuses on achieving store sales goals. When not designated as Floor Leader on Duty, the Sales Lead performs the Bear Builder role, providing exceptional Guest service and supporting store operations. Performance is measured by support for store financial goals and compliance with company policies, procedures, and standards. Measures include decision-making and execution, creating an Experience First culture for Guests and associates, achieving assigned goals, executing operational standards consistently, and stakeholder feedback. Supervisors may assign additional functions and requirements. This description does not create or alter an employment contract or at-will employment status; Build-A-Bear, Inc. may change the description or assign other tasks as appropriate.

Requirements

High school diploma or GED equivalent.
Availability to work 15–25 hours per week.
Ability to work a flexible retail schedule, including days, evenings, weekends, and holidays.
Ability to sit, stand, and move around for the duration of a shift.
Ability to lift more than 25 pounds.
Demonstrates good judgment in ambiguous situations, initiative and self-direction, and the ability to remain calm in challenging circumstances.
Enjoys meeting and interacting with new people and has a helpful attitude.
Able to connect with and inspire others, and has a strong desire to develop, train, and support others’ success.
Able to thrive in an Experience First environment and in a dynamic, changing environment.

Nice To Haves

Build-A-Bear store associate experience.
Associate’s degree or higher in business, management, or a related field.

Responsibilities

As Floor Leader on Duty, serve as a role model in providing exceptional Guest service and creating memorable experiences.
Guide, support, and direct associates to promote smooth store operations and achievement of sales goals.
Model Experience First behaviors.
Provide the management team with feedback about performance and compliance issues that the CWM and AWM are responsible for addressing.
As a Bear Builder, actively engage with Guests using the Experience First Make Behaviors.
Create a warm, inclusive atmosphere and foster positive Guest interactions so that each Guest leaves satisfied.
Meet brand standards and guidelines to uphold operational excellence and provide a cohesive Guest experience.
Demonstrate team commitment by being dependable, engaged, and helpful.
Support store financial goals and comply with company policies, procedures, and standards.
Achieve assigned goals and consistently execute operational standards.