Sales Associate - Ladies Shoes - Full Time - Crabtree Mall

Belk•Raleigh, NC

3d•Onsite

About The Position

The Sales Associate delivers a positive customer experience by providing excellent service, building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This hourly role drives sales and store key metric performance, maintains merchandise presentations, and works with store operations teams to meet store objectives. The Sales Associate promotes a friendly store environment that builds customer loyalty and satisfaction. The role includes assisting customers, handling transactions and customer concerns, maintaining selling areas and merchandise presentation, supporting store operations, and following asset protection, safety, and security procedures. The position requires a flexible schedule based on business needs, including nights, weekends, and holidays.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Excellent communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service.
Use suggestive selling techniques and product recommendations to meet customer needs and drive sales.
Build genuine relationships with customers to foster loyalty and repeat business.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns professionally, promptly, and with care.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Use training tools and resources, embrace feedback, and build product knowledge and selling skills.
Stay informed about products, promotions, policies, and store events to provide accurate information to customers.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Support store operations, including store fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction in the designated area.