Sales Associate - Chestnut Hill, MA

Reformation•Brookline, MA

4h•Onsite

About The Position

Reformation is a mission-driven company focused on bringing sustainable fashion to everyone. Since 2009, we have been recognized for our commitment to sustainability, including awards for our carbon footprint and being named one of Fast Company’s Brands That Matter. We have ambitious goals, aiming to be Climate Positive by 2025 and Circular by 2030, while also driving the industry forward. We operate globally with over 50 stores and our own sustainable factory in Los Angeles, innovating in categories like accessories, swimwear, and sleepwear. Our success is driven by our people, and we foster an inclusive culture that encourages innovation, growth, and belonging. We are looking for passionate individuals to join our team and contribute to our mission.

Requirements

Experience working with a sales or retail organization and/or operationally intensive business.
Ability to work in a fast-paced setting.
Strong interpersonal skills and the ability to interact effectively with diverse personalities.
Driven approach to take on new challenges with the self-motivation for your work and career.

Responsibilities

Consistently meet and exceed sales goals.
Assist in clientele generation through customer engagement.
Contribute to an in-store experience for customers that both surprises and delights them.
Deliver and foster a culture of an excellent client experience through a customer first mindset to build long term loyal client relationships.
Deliver an elevated client experience acting as a brand ambassador - embody brand values, engage customers on the brand and share the stories of Reformation with a focus on educating on sustainability.
Maintain extraordinary customer experience feedback and scoring on service evaluation through NPS.
Understand the need for consistent inventory accuracy and controls in store.
Contribute to Loss Prevention in all areas of the business.
Uphold time and attendance policy.
Ensure the selling floor reflects the brand and concept standards at all times.
Share your deep knowledge about our product with genuine enthusiasm.
Communicate product feedback based on customer feedback so we can continuously make our product and merchandising better.
Help ensure that the store environment is inspiring and our product is easily accessible.
Understand the core values and culture of Reformation and reflect these in all efforts.
Maintain and uphold a professional, healthy, and productive work environment.