Sales Associate

Express • East Lampeter Township, PA

2d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Sales Associate for its Express brand. The Sales Associate provides retail customers with a great in-store shopping experience and assists with additional store tasks, including stocking, cleaning, and folding merchandise. The role helps maintain a safe, clean, and inviting store environment while following company procedures and supporting product launches.

The associate delivers the customer experience, processes transactions accurately and efficiently, resolves or escalates customer service issues, and promotes credit and loyalty programs. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the listed experience range is 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively or escalate them as appropriate, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Assist with stocking, cleaning, folding merchandise, and other tasks as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) plans with company match.
• Merchandise discount.
• Paid time off for full-time associates.
• Parental leave for new mothers and fathers.
• Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) plans with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED