Sales Associate - Customer Service Representative

Pierce Power Products Corp dba Batteries Plus•Woburn, MA

2d•Onsite

About The Position

Welcome to the wonderful world of batteries! In our ever-evolving need of mobile power, the battery industry is here to stay. We are actively searching for the ideal person to join our Customer Service Team. This Sales Associate position is the dream job for an outgoing, people-person, and forward-thinking individual. If that sounds like you, apply today at our Woburn, MA location! This customer service oriented position will pay $15.00 - $20.00 per hour.

Requirements

H.S. diploma/equivalent and 6 months prior work experience preferred
Must have technical aptitude and have the ability to work small parts and tools
Ability to make minor decisions and use some judgment within standardized procedures
Good listening and verbal communication skills with a customer focus; general knowledge of customer service policies/procedures
Must possess and use organizational and analytical problem solving skills
Ability to calculate simple math, percentages, ratios and algebraic expressions and read gauges

Responsibilities

Provide customers total solutions to their battery, bulb, and services problems while doing so in a courteous, professional and helpful manner.
Greet customers, determine needs and answer questions
Suggest sell add-on items, participate in retail store and commercial sales activities in order to achieve sales and profit goals
Ask questions to identify potential commercial customers
Operate computer/cash register to complete sales transactions with accuracy
Answer phones, ensuring messages are relayed
Watch for loss prevention issues and advise management of any unusual activities
Demonstrate a customer-first mentality
Install batteries, perform tests and tech work
Rebuild cordless drill batteries and other battery packs as needed
Repair cell phones, tablets, light fixtures and other devices as needed
Replace screens, batteries and other components on smartphones and tablets
Cut keys and reprogram key fob remotes
Assist in all store operations responsibilities as assigned by Store Manager or Assistant Manager
Rotate and stock inventory
Load, unload, and deliver or arrange delivery of product to customers or via third party delivery companies
Organize daily recovery of displays to achieve full store appearance
Maintain retail shelf label pricing
Build displays; setting up & taking down shelves and fixtures
Prepare store for daily opening and closing including counting and reconciling register drawers
Maintain physical facility safety and appearance including mowing lawn, removing snow, sweeping, mopping, and vacuuming floors.
Maintain restroom cleanliness
Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)