SALES ASSOCIATE - (Part-time w/Benefits)- FINE JEWELRY

NEXCOM•Pensacola, FL

10h

About The Position

The Sales Associate serves as a customer-facing representative of the company, highlighting its brand and helping build its reputation for valuing customers. The role involves assisting customers in recognizing their needs for the company’s products and services, learning product information, and communicating the company’s purpose in an educational, insightful, and professional manner. The successful candidate is positive, outgoing, and enjoys serving others.

Requirements

Basic knowledge of products or merchandise.
Strong interpersonal and communication skills, including the ability to communicate effectively with customers, peers, and management and to use proper telephone etiquette.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Basic math skills, including addition, subtraction, multiplication, and division.
Ability to multitask, attend to customers, and remain flexible to business needs.
Ability to work as part of a team and take initiative without direct supervision.
Enthusiastic, friendly, and energetic manner, with a desire to provide outstanding service.
Ability to work a variety of hours, potentially including early mornings, evenings, weekends, and holidays.
Ability to perform the stated physical demands, including standing for at least two consecutive hours and lifting at least 25 pounds, and up to 50 pounds in some departments.

Nice To Haves

Retail experience is preferred but not required.
High school graduation or equivalent is preferred.

Responsibilities

Proactively engage customers and build connections by asking questions and listening to their needs.
Direct customers to merchandise and inform them about upcoming events, promotions, mobile offers, and the STAR card.
Provide premier customer service and make product and promotion suggestions based on customers’ individual needs.
Build positive, inclusive, and respectful relationships, and take accountability for personal actions and outcomes.
Maintain the store’s appearance and know the store layout.
Cross-sell and upsell products.
Learn product features, keep up with trends, and use company tools and technology to provide product knowledge and specifications.
Use a point-of-sale system to process cash exchanges, discounts, gift cards, credit cards, and debit cards; handle cash and return accurate amounts to customers.
Complete paperwork, reports, and reconciliation.
Manage merchandise and complete inventory processes, including checking in and accurately ticketing merchandise; may participate in periodic inventories.
Adhere to the assigned work schedule and complete work assignments accurately and fully.
Perform other duties as assigned.