Sales Associate Plaza PT

Goodwill of Greater Washington•Annandale, VA

About The Position

Sales Associates represent Goodwill’s retail operations and work collaboratively to serve customers and make a positive, sustainable impact on the community. The role includes providing courteous customer service, stocking and organizing merchandise, operating the register, handling cash and payment transactions, and maintaining a clean, professional store environment.

Requirements

Ability to communicate effectively with customers and GGW associates.
Ability to provide exceptional customer service.
Ability to settle customer complaints.
Ability to perform basic math.
Ability to stand for prolonged periods, up to 7 hours per 8-hour shift.
Ability to bend and frequently lift up to 40 pounds.
Basic working knowledge of computer applications and the internet.

Nice To Haves

At least six months of previous work experience.
High school diploma or equivalent.
Previous experience working in a retail environment.
Excellent customer-service-related skills.
Working knowledge of a cash register.
Multilingual ability with complete fluency in English.

Responsibilities

Provide professional and courteous service to customers in the store, outside the store, and over the phone.
Ensure merchandise is placed on the sales floor in a timely manner.
Ring items accurately on the register.
Handle cash accurately, including making change and operating and maintaining the cash register, check and charge card machine, and calculator.
Maintain knowledge of merchandise and answer customer questions courteously and promptly.
Keep floor merchandise neat and orderly on racks, shelves, and in bins and hangers; assist customers with purchase selections.
Maintain a clean, professional appearance.
Keep the register area orderly and clean.
Remain familiar with store security procedures and exercise security practices when necessary.
Perform housekeeping duties as needed, including sweeping, mopping, vacuuming, wiping shelves, and dusting restrooms and dressing rooms.
Perform other duties as assigned by management.