Sales Associate

Express • Katy, TX

2d • Onsite

About The Position

PHOENIX Retail, LLC is seeking a Sales Associate for its Express brand at the Katy Mills store. The role provides an in-store shopping experience for retail customers and includes additional store tasks such as stocking, cleaning, and folding merchandise. Associates maintain a clean, organized, safe, and inviting sales floor, checkout, fitting room, and stock room; follow company safety policies and procedures; and assist with product-launch changes according to company SOP.

The Sales Associate delivers the customer experience, processes transactions quickly and accurately, resolves customer service issues or escalates them as appropriate, and communicates issues and resolutions to Store Management. The associate also explains credit and loyalty program benefits and encourages customer participation. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency with technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product-launch changes according to company SOP.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues or escalate them as appropriate, and communicate issues and resolutions to Store Management.
• Explain credit and loyalty program benefits and encourage customers to participate.
• Assist with stocking, cleaning, folding merchandise, and other directed essential tasks.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED