PT Sales Associate - Napa

SPARC•Napa, CA

2d•$19 - $23

About The Position

The Sales Associate provides friendly, sales-driven customer service in a cannabis dispensary. The role involves helping customers select products suited to their needs, maintaining product knowledge, meeting sales goals, and delivering a positive customer experience. The associate is expected to understand and support SPARC’s mission and its role in the industry and local and broader communities. The position reports to the Dispensary Manager and Service Leads and has no supervisory responsibilities. Work takes place in a busy dispensary with varying noise levels and temperatures, regular interaction with staff and the public, and possible challenging customer situations or tight deadlines. The role requires flexibility to work varied shifts, including nights, weekends, holidays, special events, and peak hours.

Requirements

High school diploma or GED.
Must be at least 21 years old.
Must be able to pass a background check.
Strong customer service and sales standards.
Effective, professional communication with customers and team members.
Solid understanding of cannabis products and their uses.
Initiative in meeting customer needs and exceeding sales goals.
Strong problem-solving and interpersonal skills.
Proficiency with Point of Sale systems and cash handling.
Ability to work in a fast-paced, evolving environment while maintaining high standards.
Strong organizational skills and adaptability.
Personal accountability and ownership of responsibilities.
Patience, flexibility, and commitment to customer satisfaction.
Availability for varied shifts, including nights, weekends, holidays, and special events.
Ability to use promotional campaigns and events to engage customers and support sales.
Awareness of competitor offerings.
Ability to stand or sit for prolonged periods and bend, stoop, and stretch.
Manual dexterity and coordination to operate cash registers, phones, and calculators; normal visual and auditory capabilities.
Ability to occasionally lift up to 50 pounds.

Nice To Haves

One to three months of related experience and/or training preferred.
Retail, cash handling, Point of Sale, and customer service experience strongly desired.
Cannabis industry experience is a plus but not required.

Responsibilities

Deliver outstanding customer service and build customer loyalty.
Build and maintain relationships with customers, vendors, and team members.
Respond to customer inquiries and resolve issues, escalating to management when needed.
Recommend cannabis products based on customers’ preferences and needs, and explain product features, benefits, and effects.
Process sales transactions using the Point of Sale system, including cash, ACH, and card payments.
Follow controls to protect company assets and minimize risk under management’s guidance.
Set up, organize, and maintain product displays and an inviting sales floor.
Replenish merchandise, monitor inventory, and participate in stock counts.
Set up customer accounts and enter accurate information into the database.
Use upselling and cross-selling techniques to promote complementary products and increase transaction value.
Meet and exceed sales KPIs, including conversion rates, average transaction value, loyalty sign-ups, and total sales.
Collaborate with team members on store-wide sales goals and promotional strategies.
Answer incoming calls and route them appropriately.
Maintain an organized inventory of promotional materials and supplies.
Maintain dispensary cleanliness and visual appeal, including daily housekeeping.
Promote a professional, respectful work environment centered on trust and teamwork.
Follow HIPAA/PII guidelines to protect customer confidentiality.
Welcome new customers and introduce them to the dispensary’s offerings and layout.
Stay informed about industry trends, product innovations, cannabis strains, genetics, cultivation practices, effects, and sales best practices.
Use a consultative selling approach to achieve and exceed sales targets.
Perform other sales-related duties as required.