Sales Associate

Express • Lawrence Township, NJ

3d • $16 - $21 • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet stores, an online store, and a mobile app. The Sales Associate at the Quakerbridge Mall store helps provide customers with a great in-store shopping experience and assists with tasks such as stocking, cleaning, and folding merchandise. The role includes maintaining safe and inviting store areas, supporting product launches, processing transactions, resolving customer service issues, and promoting credit and loyalty programs. Other essential functions may be assigned by the supervisor.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months stated.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical and pharmacy coverage for eligible full-time associates.
• Dental insurance.
• Vision insurance.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off for eligible full-time associates.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may access individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED