Sales Associate
Express•Irmo, SC
•Onsite
About The Position
PHOENIX Retail, LLC is seeking a Retail Sales Associate for Express at the Columbiana Center store. The Sales Associate provides a great in-store shopping experience and assists with tasks including stocking, cleaning, and folding merchandise. The position also involves maintaining safe, clean, and organized store areas; supporting product launches; processing transactions; addressing customer-service issues; and encouraging participation in credit and loyalty programs. Other essential functions may be assigned by a supervisor.
Requirements
- High school education or equivalent.
- 0–2 years of relevant job experience, with a minimum of 6 months.
- Proficiency with technology, including iPads and registers.
- Meet defined availability criteria, including nights, weekends, and non-business hours.
- Meet the position's physical requirements.
- Customer service skills and ability to interact with customers.
- Strong verbal and written communication skills with customers, the sales leadership team, and associates.
- Collaborative skills and ability to work well within a team.
Nice To Haves
- Previous retail experience.
Responsibilities
- Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
- Follow company policies and procedures to ensure the safety of associates and customers.
- Assist with product launch changes according to company standard operating procedures.
- Deliver all aspects of the customer experience model.
- Process transactions quickly and accurately to reduce customer wait times.
- Resolve customer service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
- Explain the benefits of credit and loyalty programs and encourage customers to participate.
- Assist with stocking, cleaning, folding merchandise, and other tasks as directed by a supervisor.
Benefits
- Full-time associates: medical, pharmacy, dental, and vision coverage.
- Full-time associates: 401(k) and Roth 401(k) with company match.
- Full-time associates: merchandise discount.
- Full-time associates: paid time off.
- Full-time associates: parental leave for new mothers and fathers.
- Part-time associates: access to individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance.
- Part-time associates may be eligible for paid sick leave and public health emergency leave.
- Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
- Part-time associates: Express merchandise discount.
- Part-time associates: eligibility to participate in the Learn & Earn incentive program.
- Part-time associates: voluntary benefits through YouDecide.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
