Full Time - Sales Associate - Plumbing - Closing

Lowe's Home Centers•Salem, OR

1d•Onsite

About The Position

As a Customer Service Associate at Lowe’s, you help customers feel comfortable while shopping and solve their home improvement challenges. You welcome customers, help them locate and select products and services, answer questions, and ensure their needs are met. Associates work in a department determined by hiring needs and skillsets; this role is identified as Plumbing and Closing. Most of the day is spent listening to customers, answering questions, and organizing merchandise, with occasional merchandise loading and department-specific tasks. Associates may also cross-train in other store areas and travel occasionally for meetings, training, or support at neighboring stores. Work conditions may include indoor and outdoor weather, extreme temperatures, damp or windy environments, noise, and moving or shaking equipment. Lowe’s provides access to health insurance options, tuition assistance, a company-matching 401(k), an optional Employee Stock Purchase Program, an associate discount, and Track to the Trades.

Requirements

At least 6 months of experience using a computer to input, access, modify, or output information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
A certification in a trade related to the department, such as plumbing.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to support customer service.
Prepare department merchandise for customer needs, such as cutting and threading pipe.
Guide customers through shopping or checkout.
Complete other duties as assigned.
Occasionally travel to meetings, training, or neighboring stores for support, if needed.