Sales Associate, CCIS

Heartland Alliance International•Chicago, IL

1d•Remote

About The Position

The Sales Associate manages day-to-day sales and account activities for Cross Cultural Interpreting Services (CCIS), which provides interpretation and translation services to healthcare providers, businesses, and community organizations. The role supports the growth of CCIS as a mission-aligned business within Heartland Alliance International, helping clients overcome language and cultural barriers while supporting the organization’s financial sustainability and social impact. The position identifies and responds to requests for proposals, develops new telephonic, video, and on-site service accounts, contacts leads, supports account implementation, and provides ongoing account management. It also supports the transition of CCIS services into the HAI framework and helps maintain the existing client portfolio. The role is remote, based in Chicago, and includes approximately 5–10% travel for account visits in Chicago and the suburbs, as well as participation in an after-hours on-call rotation.

Requirements

High school diploma or equivalent.
At least three years of related experience in sales, business development, account management, proposal development, or a related field.
Ability to make account visits throughout Chicago and the suburbs; approximately 5–10% travel.
Position may require use of an employee’s personal vehicle during work hours.
High degree of computer proficiency, including Microsoft Word, Outlook, Excel, and database software.
Ability to write reports, correspondence, and instructions and to present information effectively and respond to questions from staff, managers, participants, vendors, and the public.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to communicate effectively verbally and in writing, operate computers or equipment, and perform the physical activities described for the role; may occasionally need to lift or move items up to 10 pounds.

Nice To Haves

Associate or bachelor’s degree in business, marketing, communications, or a related field.
Experience with Salesforce or a similar CRM; Salesforce experience is preferred.
Experience with RFPs and lead generation.
Experience in language services, healthcare, or professional services industries.
Familiarity with language-based translation and interpretation industry terminology.

Responsibilities

Prospect hospitals, medical centers, schools, legal firms, social service agencies, and other organizations that need language services.
Generate and cultivate new business leads and maintain accurate prospect and customer records in Salesforce and other lead-management databases.
Respond to inquiries received through the website, email, and phone.
Identify business opportunities through RFPs and other bidding opportunities, and register as a vendor in relevant bidding systems.
Prepare and submit RFP responses by coordinating with team members and confirming that requirements can be met; maintain and enhance the RFP database.
Participate in planning and monitoring sales and marketing strategy and coordinate strategy with the Program Director.
Support the transition of CCIS services into the HAI framework and efforts to maintain the current client portfolio.
Follow up regularly with new accounts, cross-sell services, and provide ongoing client support.
Keep client contact information updated in Salesforce and other databases, and communicate professionally with clients in response to sales-related inquiries.
Analyze client usage and complaint reports to identify accounts needing attention.
Implement new accounts and awarded RFPs in coordination with the Program Coordinator.
Send contracts and work with team members on contracting processes.
Produce reports on sales, prospecting, and RFP activity.
Assist with monthly customer invoicing and email invoices to customers.
Participate in the after-hours on-call rotation for phone and email coverage and attend weekly team meetings.
Provide backup interpreter-scheduling support as needed.
Follow applicable professional standards, organizational policies, contractual requirements, and program guidelines.
Participate in required training and development activities, collaborate with team members, and support special projects and other assigned duties.