Sales Associate, CCIS

Heartland Alliance International•Chicago, IL

1d•$25 - $28•Remote

About The Position

The Sales Associate is responsible for day-to-day sales and account activities for Cross Cultural Interpreting Services (CCIS). The role includes identifying and responding to requests for proposals (RFPs), developing new telephonic, video, and on-site service accounts, contacting leads, supporting account implementation, and providing ongoing account management. Heartland Alliance International (HAI) is a global human rights organization advancing the health and human rights of marginalized communities. CCIS provides professional interpretation and translation services to help healthcare providers, businesses, and community organizations overcome language and cultural barriers. The position supports growth of this service business and HAI’s financial sustainability and social impact. This is a remote, regular full-time position based in Chicago, Illinois, reporting to the Director, CCIS. It includes approximately 5–10% travel for account visits throughout Chicago and the suburbs, and participation in an after-hours on-call rotation for phone and email coverage.

Requirements

High school diploma or equivalent.
At least three years of related experience in sales, business development, account management, proposal development, or a related field.
Ability to make account visits throughout Chicago and the suburbs; approximately 5–10% travel.
Position may require use of an employee’s personal vehicle during work hours.
High degree of computer proficiency, including Microsoft Office applications such as Word, Outlook, and Excel, and database software.
Ability to write reports, correspondence, and instructions, present information effectively, and respond to questions from staff, managers, participants, vendors, and the general public.
Ability to perform arithmetic using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; and draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagrammed instructions and address problems involving several concrete variables in standardized situations.
Ability to communicate effectively, both verbally and in writing.
Ability to sit, reach with arms, and work with hands to operate computers or equipment; stand, walk, climb stairs, and potentially kneel or crouch to access workspace equipment; and occasionally lift or move items up to 10 pounds.

Nice To Haves

Associate or bachelor’s degree in business, marketing, communications, or a related field.
Experience with Salesforce or a similar CRM.
Experience with RFPs and lead generation.
Experience in language services, healthcare, or professional services industries.
Familiarity with or understanding of language-based translation and interpretation industry terminology.

Responsibilities

Prospect hospitals, medical centers, schools, legal firms, social service agencies, and other organizations with language-service needs.
Generate and cultivate new business leads and maintain accurate prospect and customer information in Salesforce and other lead-management databases.
Respond to inquiries received through the website, email, and phone.
Search for language-services business opportunities through RFPs and other bidding opportunities.
Register as a vendor in local, state, federal, and private-industry bidding systems to receive bid and proposal notifications.
Prepare and submit RFP responses, coordinating with team members to gather proposal information and confirm requirements can be met.
Maintain and enhance the RFP database.
Participate in planning and monitoring sales and marketing strategy and coordinate strategy with the Program Director.
Support the transition of CCIS services into the HAI framework and efforts to maintain the current client portfolio during the transition.
Follow up with new accounts, cross-sell services, and provide ongoing account support.
Keep client contact information updated in Salesforce and other databases.
Communicate professionally with CCIS clients and respond to sales-related inquiries by phone, email, and web channels.
Analyze client usage and complaint reports to identify accounts needing attention.
Implement new accounts and awarded RFPs in coordination with the Program Coordinator.
Send contracts and work with team members on contracting processes.
Produce reports on sales, prospecting, and RFP activity.
Assist with monthly customer invoicing and email invoices to customers.
Participate in the after-hours on-call rotation for phone and email coverage and in weekly team meetings.
Provide backup interpreter-scheduling support as needed.
Follow applicable professional standards, organizational policies, contractual requirements, and program guidelines.
Participate in required training and development activities.
Collaborate with team members to support business objectives and operational priorities.
Support special projects and perform other duties as assigned.