Part Time Sales Associate - Palo Alto

Richemont • Palo Alto, CA

11d • $28 - $32 • Onsite

About The Position

Richemont, a global luxury goods company, is seeking a Part-Time Sales Associate for its Cartier boutique in Palo Alto. As an Ambassador of the Maison, the Sales Associate will be responsible for achieving sales targets, developing client relationships, and ensuring an exceptional client experience. This role also involves active participation in daily boutique operations. Richemont values diversity and inclusion, aiming to create an evolving community where colleagues and clients from various backgrounds are celebrated.

Requirements

• 2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• General knowledge of timepiece movements.
• Ability to work in a fast-paced retail store environment.
• Computer and internet savvy.
• MS Office experience required.
• Excellent interpersonal and communication skills are required.
• Strong understanding of Customer Service needs and Customer (internal and external) priorities.
• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
• Must be available to work retail hours including weekends and to travel for trainings, client events, conferences.

Nice To Haves

• College degree preferred.
• SAP knowledge preferred.
• Additional language skills are a plus.
• Being a genuine Maison Ambassador.
• Uphold Cartier image by maintaining professional demeanor at all times and be an Ambassador for the Brand.
• Self-Starter with Team-Player approach.

Responsibilities

• Consistently achieve and/or exceed the monthly sales target.
• Ensure outstanding and exceptional customer service by providing a friendly environment, maintaining standards, and possessing solid product knowledge.
• Assist and support after-sales clients in accordance with Maison values, acting as a referent and providing recommendations for an exceptional client experience.
• Remain current on industry news and competitor activities.
• Cultivate new and existing client relationships through exceptional service and CRM initiatives, partnering with Management to develop a client development plan.
• Consistently and accurately capture client data for follow-up and relationship building, utilizing available tools.
• Resolve client issues/concerns and escalate as needed to Management.
• Participate in in-store and offsite events and networking.
• Understand and comply with all security and operational policies and procedures.
• Assist with daily set-up and breakdown of the boutique, and communicate any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back-stock.
• Actively participate in daily and annual inventories and cycle counts.
• Assist with special projects as needed.

Benefits

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Life insurance.
• Disability benefits.
• 401(k) with employer match.
• Paid time off.
• Wellness reimbursement benefit.
• Access to the employee assistance program.
• Volunteer days off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree