Sales Associate

Express • Tallahassee, FL

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app.

The Sales Associate joins the Express team and provides customers with a great in-store shopping experience. The role also includes store tasks such as stocking, cleaning, and folding merchandise. Associates maintain a clean, safe, and inviting store; follow company policies and procedures; support product-launch changes; process transactions; resolve or escalate customer service issues; and promote credit and loyalty programs. Other essential functions may be assigned by a supervisor.

PHOENIX describes benefits for full-time associates and separate benefits and insurance options that may be available to part-time associates. Actual compensation depends on factors including work location, education, skills, and experience.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months.
• Proficiency with technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout area, fitting room, and stock room.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customer participation.
• Perform additional essential functions as directed by a supervisor.
• Assist with stocking, cleaning, and folding merchandise.

Benefits

• Full-time associates: medical, pharmacy, dental, and vision coverage.
• Full-time associates: 401(k) and Roth 401(k) with Company match.
• Full-time associates: merchandise discount.
• Full-time associates: paid time off.
• Full-time associates: parental leave for new moms and dads.
• Part-time associates may access individual insurance options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are eligible for an Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED