Sales Associate

Petco • Clinton, MD

2d • Onsite

About The Position

As a Sales Associate at Petco, you are at the heart of the Pet Care Center experience. You help pet parents find suitable products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and working with a team in a fast-paced retail setting.

The position involves customer service and sales, cashiering, maintaining and replenishing merchandise, supporting inventory accuracy, and helping with store presentation and daily operations. Associates support the health and safety of animals according to Petco policies and standards, share accurate product and pet care information, and contribute to a clean, organized, and inviting sales floor.

Work takes place in a Pet Care Center retail environment with active engagement on the sales floor. The role requires frequent standing and walking, bending, kneeling, reaching, and lifting or moving merchandise, supplies, or animals weighing up to 50 pounds. Associates work near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed for operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred but not required.

Responsibilities

• Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
• Share accurate product and pet care information to help customers make informed choices.
• Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
• Help customers select products and services that meet their pets’ needs; educate them about products, services, and promotions.
• Create positive shopping experiences that build trust and customer loyalty, and support store sales and service goals.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
• Collaborate with teammates and support store goals.
• Follow company policies, procedures, and safety standards.
• Perform additional tasks and responsibilities as assigned.

Benefits

• The posting directs applicants to Petco Total Rewards information, including health and financial benefits, 401K, incentives, and PTO; specific eligibility and terms are not provided.
• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed