Sales Associate

Express • Lawrenceville, NJ

3d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate joins the Express team at Quakerbridge Mall and helps provide customers with a great in-store shopping experience. The role also includes store upkeep and other tasks such as stocking, cleaning, and folding merchandise.

The position requires at least six months of relevant experience, a high school education or equivalent, technology proficiency, and availability that includes nights, weekends, and non-business hours. Applicants must be authorized to work full-time in the United States; PHOENIX does not sponsor work visas for this position.

Requirements

• High school education or equivalent.
• At least six months of relevant job experience; the posting gives a range of 0–2 years.
• Proficiency using technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the position.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Authorization to work full-time in the United States; visa sponsorship is not provided.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean, organized, safe, and inviting sales floor, checkout area, fitting room, and stock room.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine resolutions or escalate them, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.
• Assist with additional store tasks such as stocking, cleaning, and folding merchandise.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid time off
• Parental leave for new mothers and fathers
• For part-time associates: access to individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance
• For part-time associates: paid sick leave and public health emergency leave may be available
• For part-time associates: eligibility to participate in the 401(k) and Roth 401(k) with Company match
• For part-time associates: eligibility for the Express merchandise discount, Learn & Earn incentive program, and voluntary benefits through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED