Sales Associate

Express • Nashville, TN

2d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet stores, an online store, and a mobile app. The Sales Associate provides a great in-store shopping experience for retail customers and assists with tasks such as stocking, cleaning, and folding merchandise. The position is at the Opry Mills store.

The role involves maintaining a clean, organized, safe, and inviting store environment; following company policies and procedures; supporting product launches; delivering customer service; processing transactions accurately and efficiently; resolving or escalating customer issues; and encouraging participation in credit and loyalty programs. Other essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• 0–2 years of relevant job experience; minimum 6 months.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the position.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills, specifically with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Resolve customer service issues positively, determine a resolution or escalate as needed, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customers to participate.
• Assist with additional tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off for eligible full-time associates.
• Parental leave for new mothers and fathers.
• Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED