Sales Associate

Express • Norman, OK

2d • Onsite

About The Position

Express is seeking a Retail Sales Associate to provide a great in-store shopping experience for retail customers. The role also supports store operations through tasks such as stocking, cleaning, and folding merchandise. The position is at the Sooner Mall store. The associate maintains an organized and safe store environment, supports product launches, processes transactions, resolves customer service issues, and promotes credit and loyalty programs. Additional essential functions may be assigned by a supervisor.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the stated experience range is 0–2 years.
• Proficiency using technology such as iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, sales leadership, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout area, fitting room, and stock room so the store is safe and inviting.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Positively resolve customer service issues and determine a resolution or escalate them; communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customers to participate.
• Assist with stocking, cleaning, folding merchandise, and other tasks as needed.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for eligible full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new mothers and fathers.
• Part-time associates may receive help obtaining individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED