Sales Associate

ACE Cash Express•Washington, DC

3d•Onsite

About The Position

ACE Cash Express is seeking energetic, personable, sales-oriented Sales Associates to support store operations and help customers identify suitable financial products and services. The role combines hourly pay with bonus incentives. Associates are expected to work independently, take accountability for overall store performance, and build trusting customer relationships through active listening, effective communication, empathy, and exceptional service. The services handled may vary by store and include cash handling, check cashing, lending, bill pay, and card services. The position requires accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines. Travel is primarily local and may involve visiting more than one store in a day when necessary. The role involves standing for extended periods and may require working 10–12 hours in a confined work area, subject to state labor laws.

Requirements

High school diploma or equivalent.
Entrepreneurial spirit and ability to work independently while embracing accountability for overall store performance.
Ability to listen actively, communicate effectively, and empathize with customers.
Ability to understand ACE’s range of financial products and services.
Ability to perform the physical demands of the role, including standing for extended periods and occasionally lifting or moving up to 25 pounds.
Ability to work 10–12 hours in a confined work area, subject to state-specific labor laws.

Nice To Haves

Two or more years of retail experience is beneficial.
Spanish proficiency is welcomed in most markets.

Responsibilities

Understand customers’ needs and recommend appropriate ACE products and services.
Communicate effectively with customers, empathize with their challenges, and build trust.
Provide exceptional customer service to foster lasting relationships.
Handle store services that may include cash handling, check cashing, lending, bill pay, and card services.
Maintain accuracy and confidentiality and follow industry regulations and safety guidelines.
Work independently and take accountability for overall store performance.
Travel locally, including travel to more than one store in a day when necessary.

Benefits

Medical coverage for eligible full-time associates, subject to plan requirements.
Dental coverage for eligible full-time associates, subject to plan requirements.
Vision coverage for eligible full-time associates, subject to plan requirements.
Paid time off for eligible full-time associates, subject to plan requirements.
Paid holidays for eligible full-time associates, subject to plan requirements.
Sundays off.
Flexible schedules.
Tuition reimbursement for eligible full-time associates, subject to plan requirements.
Short-term disability coverage for eligible full-time associates, subject to plan requirements.
Long-term disability coverage for eligible full-time associates, subject to plan requirements.
Basic life and AD&D coverage for eligible full-time associates, subject to plan requirements.
401(k) plan participation is available to all associates, subject to the plan document.
Hourly pay plus bonus incentives; stated pay range is $18.40–$19.50 per hour.