Sales Associate - Shop and Café

The Historic New Orleans Collection•New Orleans, LA

6d•Onsite

About The Position

The Shop/Café Sales Associate welcomes customers, guides them to products, answers questions, processes sales, and ensures all guests have an exceptional experience while at HNOC’s Shop and Café. This position is responsible for conducting sales on the POS systems. This position is also responsible for the maintenance of the Shop and Café, and ensuring the space is orderly, attractive, and welcoming. In the Café, this position ensures that the food and beverage service operation enhances the quality of the Museum’s visitor experience by providing efficient and friendly customer service, and consistently presenting a professional approach to the overall food and beverage service operations. They are critical to minimizing product loss. They may also assist in receiving and inventory management for The Shop and The Café, as needed. This position may occasionally assist with special events.

Requirements

High school diploma or GED equivalent
Minimum of 1 year of retail or café/restaurant experience
Excellent customer service and verbal and written communication skills
Ability to resolve problems and make decisions independently
Ability to learn and retain product and HNOC information
Ability to follow procedures and carry out instructions from Management
Familiarity with Microsoft Office 365
Maintains basic knowledge of POS system
Good physical condition with ability to lift 50 pounds
Ability to work in a team-orientated, fast-paced environment
Ability to serve alcoholic beverages
Demonstrated initiative, thoroughness, and accuracy
Punctuality, reliability and flexibility in an evolving work environment
Professional demeanor and appearance

Nice To Haves

Barista experience preferred

Responsibilities

Works in both The Shop and The Café
Welcomes public customers into The Shop and The Café
Provides guests with information on products, foods or beverages
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
Promotes special sales, offers, exhibits, and awareness of HNOC membership program
Maintains Shop and Café cleanliness
Café: Ensures compliance with all health and safety standards; prepares food and beverages in accordance with HNOC standards
Assists with all team projects and tasks, including shipping, restocking and organizing
Flexible schedule to support HNOC events

Benefits

Competitive salary
Medical, dental and vision insurance for employees and dependents (children and opposite or same sex spouse/domestic partners). Medical insurance includes treatment for gender dysphoria.
Employer-paid life, long term disability, and AD&D insurance
Optional critical illness or accidental injury insurance
Employee Assistance Program
Flexible Spending Account
Professional development and tuition assistance
Paid parental leave
Paid time off and 12 paid holidays per year
Gym membership
Parking reimbursement
Work/life balance
Opportunity to work in the iconic French Quarter of New Orleans with passionate, engaged, and respectful colleagues