Sales Associate

1-800-FLOWERS.COM, INC.•Columbus, OH

3d•Onsite

About The Position

As a Sales Associate at Cheryl’s Cookies Retail Locations, you’ll provide first-class, face-to-face customer service while building strong relationships with customers, fellow associates, and corporate employees. The role includes product and customer-service training, regular check-ins, and on-the-spot coaching in a supportive environment. It is described as a steppingstone to retail management.

Requirements

Excellent customer service skills.
Reliable transportation.
Positive attitude and disposition.
Legible handwriting skills.
Ability to remain on your feet for at least 8 hours at a time.
Ability to lift at least 25 pounds.
Adaptability.
Adherence to uniform and attendance policies, and ability to enforce those policies with coworkers.
Comfort with being in and running the store solo on occasion.
Good problem-solving skills.

Nice To Haves

Knowledge of appropriate phone etiquette.
Extensive teamwork experience and leadership.

Responsibilities

Greet and interact with customers.
Showcase products and guide customers through the store and buying process.
Ask open-ended questions to understand customers’ needs.
Provide accurate and helpful product knowledge to make the shopping experience memorable.
Exceed customer-service expectations during every interaction.
Use suggestive selling to help customers add items to gifts or take-home purchases.
Thank customers for their purchases.
Take accurate and complete in-person and phone orders, including large client orders.
Lead the team when managers are absent by running the shift, delegating duties, and preparing the store for the next shift.
Handle cash, count down and balance cash drawers at opening or closing, and address customer issues and troubleshoot problems on the spot.