Sales Associate

Express • Pleasanton, CA

3d • $17 - $24 • Onsite

About The Position

PHOENIX Retail, LLC operates Express and Bonobos. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores, an online store, and a mobile app. The Sales Associate joins the Express team at Stoneridge Mall and helps provide retail customers with a great in-store shopping experience. The role also includes supporting store operations through tasks such as stocking, cleaning, and folding merchandise.

Requirements

• High school education or equivalent.
• At least 6 months of relevant job experience; the posting lists 0–2 years.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the physical requirements of the role.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills, particularly with customers, the sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to keep the store safe and inviting.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues positively, determine an appropriate resolution or escalate as needed, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty programs and encourage customers to participate.
• Perform other essential functions as directed by a supervisor.
• Assist with stocking, cleaning, and folding merchandise.

Benefits

• For full-time associates: medical, pharmacy, dental, and vision coverage.
• For full-time associates: 401(k) and Roth 401(k) with Company match.
• For full-time associates: merchandise discount.
• For full-time associates: paid time off.
• For full-time associates: parental leave for new mothers and fathers.
• For part-time associates: access to individual insurance coverage options, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates receive an Express merchandise discount, may participate in the Learn & Earn incentive program, and may choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED