Sales Associate

Petco•Kirkland, WA

20h•Onsite

About The Position

The Sales Associate is at the heart of the Pet Care Center experience, helping pet parents find suitable products and solutions while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys assisting others, learning about pet care, and working with a team in a fast-paced retail setting. The position involves customer service and sales, cashiering, maintaining and replenishing merchandise, supporting inventory accuracy, and helping keep the sales floor clean, organized, and visually appealing. The associate also supports the health and safety of animals in accordance with Petco policies and standards and follows company procedures and safety standards. Work takes place in a Pet Care Center retail environment with active engagement on the sales floor. The position requires frequent standing and walking, bending, kneeling, reaching, and lifting. Associates may need to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds and work near animals, animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays.

Requirements

Passion for animals and interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Greet customers and provide friendly, helpful, courteous, knowledgeable, and solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Assist customers in selecting products and services that meet their pets’ needs.
Educate customers about products, services, and promotions, and support store sales and service goals.
Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Maintain a clean, safe, welcoming, organized, and visually appealing sales floor.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, promotional set-ups, and daily operational routines.
Collaborate with and support teammates in achieving store goals.
Follow company policies, procedures, and safety standards, and perform additional assigned tasks.